These Terms of Service (“Terms”) govern your use of the Nurse Steppr website and any purchase made through our store.
Throughout these Terms, “Nurse Steppr,” “we,” “us,” and “our” refer to Nurse Steppr and the business operating the Nurse Steppr store.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms, subject to any mandatory rights available to you under applicable law.
1. Eligibility and Acceptance
By using our website or placing an order, you confirm that:
- You are legally permitted to enter into the transaction;
- The information you provide is accurate and complete;
- You have reviewed these Terms and the policies applicable to your purchase; and
- You will not use our website or products for unlawful or fraudulent purposes.
If you do not agree to these Terms, you should not use our services.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing, sizing and other information displayed on our website are accurate.
However:
- Minor variations may occur between photographs and the physical product;
- Colors may appear differently depending on screen settings, lighting and device;
- Packaging may change from time to time;
- Minor typographical, technical or pricing errors may occur.
We reserve the right to correct errors, inaccuracies or omissions and to update product information where appropriate.
Where an obvious pricing, product or technical error affects an order, we reserve the right to contact the customer, correct the error or cancel and refund the affected order where permitted by applicable law.
3. Product Use
Nurse Steppr products should be used in accordance with the instructions and intended purpose of the product.
Customers are responsible for selecting an appropriate size and using the product correctly.
Individual experiences and results may vary.
Information provided through our website is intended as general product information and is not a substitute for professional medical advice, diagnosis or treatment.
If you have a medical condition, injury, circulation problem, persistent pain, or other health concern, you should seek advice from an appropriately qualified healthcare professional regarding whether the product is suitable for you.
4. Prices and Currencies
Prices may be displayed in different currencies depending on your selected country or market.
We currently serve selected markets including the United States, Canada, United Kingdom, Australia and New Zealand.
Prices, promotions and availability may differ between markets.
We reserve the right to change prices at any time. Changes will not normally affect orders that have already been accepted and paid, except where an obvious error has occurred or applicable law provides otherwise.
Any applicable taxes, duties or other charges will be handled as described at checkout and in accordance with applicable law and our relevant policies.
5. Orders
Submitting an order does not necessarily mean that we are required to accept it.
We reserve the right, where permitted by applicable law, to refuse, limit or cancel an order for reasons including:
- Suspected fraud or unauthorized payment
- Incorrect or incomplete customer information
- Pricing or technical errors
- Product availability issues
- Suspected resale or abuse
- Suspected misuse of promotions, discounts or our return policy
- Orders that our payment or fraud-prevention systems identify for additional review
If we cancel an order after payment has been successfully collected and no amount remains legitimately due, the applicable payment will be refunded.
We may contact you to request additional information reasonably necessary to verify or process an order.
6. Payments
Orders must be paid using one of the payment methods made available during checkout.
Payment methods may vary by country, device or payment provider.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Their processing and security procedures may also apply to your transaction.
7. Bundles, Discounts and Promotions
From time to time, Nurse Steppr may offer:
- Bundle pricing
- Multi-buy discounts
- Promotional discounts
- Free products
- Discount codes
- Other promotional offers
Promotions may be subject to separate eligibility requirements, expiration dates or other conditions.
Unless explicitly stated otherwise, promotions cannot necessarily be combined.
We reserve the right to modify, suspend or discontinue promotions where permitted by applicable law.
If part of a bundle or promotional order is returned, any refund may be recalculated based on the products retained and the conditions of the original offer, as further described in our Return & Refund Policy and where permitted by applicable law.
8. Shipping and Delivery
We work with third-party fulfilment, logistics and shipping providers to deliver orders.
Available shipping options are displayed during checkout.
Any delivery timeframe provided on our website, at checkout or in order communications is an estimate unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- Peak shipping periods
- Incorrect or incomplete addresses
- Local delivery disruptions
- Other logistical circumstances
Please refer to our Shipping Policy for additional information.
9. Shipping Information and Customer Responsibility
Customers are responsible for providing a complete and accurate delivery address and contact information.
If you discover an error after placing your order, contact us immediately.
We will make reasonable efforts to update the information where possible, but we cannot guarantee changes once an order has entered processing, fulfilment or shipment.
Where permitted by applicable law, additional costs caused by incorrect or incomplete information provided by the customer may be the customer's responsibility.
10. Tracking and Delivery
Where tracking is available, customers are responsible for monitoring the tracking information associated with their shipment.
If tracking indicates that an order has been delivered but you cannot locate it, you should first check:
- The delivery location
- Safe places around the property
- Household members
- Neighbours
- Reception or building management, where applicable
You should then contact our customer support team if the shipment still cannot be located.
Carrier delivery information and other available evidence may be considered when investigating delivery disputes, subject to applicable consumer law.
11. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Return & Refund Policy.
Nurse Steppr currently offers a 30-Day Shift Test Guarantee, subject to the eligibility requirements and return procedure described in that policy.
Customers must contact our customer support team before returning a product and must follow the return instructions provided.
Unauthorized returns may be delayed or may not be capable of being processed.
Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.
12. Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
Because orders may enter processing shortly after being placed, we cannot guarantee that an order can be cancelled or changed once submitted.
If an order has already entered fulfilment or shipment, the applicable return procedure may need to be followed instead.
This does not affect any mandatory cancellation rights provided by applicable law.
13. Fraud, Abuse and Misuse
We reserve the right, where permitted by applicable law, to investigate activity reasonably suspected to involve:
- Fraud
- Chargeback abuse
- False claims
- Deliberate product damage
- Return fraud
- Promotion or discount abuse
- Unauthorized transactions
- Attempts to manipulate our systems or policies
We may retain relevant order, communication, tracking and transaction records where reasonably necessary to investigate disputes, protect our legitimate interests, comply with legal obligations or establish, exercise or defend legal claims.
We may refuse future transactions or restrict access to our services where legally permitted and reasonably justified by suspected fraud or abuse.
14. Chargebacks and Payment Disputes
If you experience a legitimate issue with an order, we encourage you to contact our customer support team so that we have an opportunity to investigate and resolve the matter.
If a payment dispute or chargeback is initiated, we may provide relevant transaction information to the payment provider, card network, bank or other parties involved in resolving the dispute.
Such information may include, where appropriate:
- Order information
- Tracking and delivery records
- Customer communications
- Refund or return records
- Relevant acceptance of store policies
- Other evidence relating to the transaction
This does not restrict any legal right you may have to dispute an unauthorized or otherwise eligible transaction.
15. Intellectual Property
Unless otherwise stated, the website and its original content, including:
- Nurse Steppr branding
- Logos
- Product copy
- Graphics
- Website designs
- Photographs and videos owned or licensed by us
- Other original materials
are owned by or licensed to Nurse Steppr and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use protected content without authorization, except where permitted by applicable law.
16. Third-Party Services
Our website may rely on or provide access to third-party services, including payment processors, shipping providers, ecommerce technology and other service providers.
We are not responsible for third-party services to the extent permitted by applicable law.
Your use of certain third-party services may also be subject to their own terms and policies.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Nurse Steppr will not be liable for indirect, incidental, special or consequential losses arising from the use of our website, services or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory rights or remedies available under applicable consumer law.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, infringement of third-party rights, or fraudulent or intentionally abusive conduct.
Nothing in this section imposes liability where doing so would be prohibited by applicable law.
19. Privacy
Our collection and processing of personal information is described in our Privacy Policy and, where applicable, our Cookie Policy.
Please review these policies for additional information.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements.
The current version will be published on our website with an updated “Last updated” date.
Changes will apply prospectively as required by applicable law.
21. Governing Law
These Terms and transactions with Nurse Steppr are governed by the laws applicable to the business operating Nurse Steppr, subject to any mandatory consumer protections, jurisdictional rights or choice-of-law rules that apply to the customer.
Nothing in these Terms deprives a consumer of mandatory protections available under the laws that apply to them.
22. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
23. Contact Us
For questions about an order, complaint or these Terms, contact:
Nurse Steppr
Email: Support@nursesteppr.com