These Payment Terms explain how payments, payment verification and refunds are handled when purchasing from Nurse Steppr.
By placing an order, you agree to these Payment Terms together with our Terms of Service, Return & Refund Policy and other applicable store policies.
1. Accepted Payment Methods
Nurse Steppr currently accepts major payment methods made available during checkout, which may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Other payment methods displayed at checkout
PayPal is currently not accepted.
Available payment methods may vary depending on your country, device, currency, payment provider or other factors.
The payment methods displayed during checkout are the payment methods available for that particular transaction.
2. Payment Authorization
By submitting an order, you confirm that:
- The payment information provided is accurate and complete;
- You are authorized to use the selected payment method; and
- You authorize the applicable payment provider to charge the amount shown at checkout.
An order is not considered successfully paid until the payment has been authorized or otherwise confirmed by the relevant payment provider.
If payment is declined, cancelled or cannot be authorized, the order may not be processed.
3. Payment Security
Payments are processed through secure third-party payment infrastructure and payment service providers.
Nurse Steppr does not generally directly store complete credit or debit card information on its own systems.
Payment providers may use their own security, authentication and fraud-prevention measures.
Depending on your bank, card issuer or payment provider, additional verification may be required before a transaction can be completed.
4. Fraud Prevention and Payment Verification
To protect Nurse Steppr and our customers, transactions may be subject to security and fraud-prevention checks.
Where reasonably necessary, we may:
- Review an order before fulfilment
- Request additional information
- Verify order or payment details
- Delay fulfilment while verification takes place
- Refuse or cancel transactions reasonably suspected of fraud, unauthorized payment or abuse
Where an order is cancelled after payment has been collected and no amount remains legitimately due, the applicable amount will be refunded to the original payment method.
5. Prices and Currencies
Nurse Steppr serves customers in multiple countries.
Depending on your selected market, prices may be displayed and charged in currencies including:
- USD
- CAD
- GBP
- AUD
- NZD
The final amount and currency applicable to your purchase will be displayed during checkout before you submit payment.
Your bank or card provider may apply its own:
- Currency conversion rate
- Foreign transaction fee
- International payment fee
- Other banking charges
Any such charges imposed independently by your bank or payment provider are outside Nurse Steppr's control and are generally not refundable by Nurse Steppr.
6. Pricing and Payment Errors
We make reasonable efforts to ensure that prices and payment information displayed on our website are accurate.
However, technical, pricing or system errors may occasionally occur.
Where an obvious pricing or payment error occurs, we reserve the right, where permitted by applicable law, to:
- Correct the error
- Contact you for further instructions
- Cancel the affected order
- Refund an incorrectly collected payment
7. Discounts and Promotional Offers
Discount codes, bundle offers and other promotions may be subject to specific conditions.
Unless expressly stated otherwise:
- Promotions may not be combined;
- Discounts cannot necessarily be applied retroactively after an order has been completed;
- Promotional eligibility may be verified before fulfilment; and
- We may refuse or cancel the use of promotions reasonably suspected of manipulation, fraud or abuse, where permitted by applicable law.
Returns involving bundles or promotional purchases may result in the refund being recalculated based on the products retained and the terms of the original promotion, as described in our Return & Refund Policy.
8. Refund Eligibility
A request for a refund does not automatically mean that a refund has been approved.
Refund eligibility is determined in accordance with our Return & Refund Policy, including the requirements of our 30-Day Shift Test Guarantee, and any mandatory rights under applicable consumer law.
Where a return is required, we may need to receive, identify and inspect the returned product before approving the refund.
9. Refund Processing
Once a refund has been approved, it will generally be issued to the original payment method used for the purchase, unless another method is required by applicable law or agreed in exceptional circumstances.
After we issue the refund, additional processing time may be required by your:
- Bank
- Credit card issuer
- Payment provider
These processing times are outside our direct control.
We cannot guarantee the exact date on which an approved refund will appear in your account after it has been submitted to the payment provider.
10. Non-Refundable Third-Party Charges
Unless required by applicable law, Nurse Steppr is generally not responsible for refunding charges imposed independently by third parties, such as:
- Foreign transaction fees
- Currency conversion fees
- Bank fees
- Card issuer fees
- Other charges imposed independently by your payment provider
Return shipping, customs-related costs and other return expenses are governed by our Return & Refund Policy.
11. Payment Disputes and Chargebacks
If you believe there is a problem with your payment or order, please contact our customer support team so that we can investigate the issue.
If a chargeback or payment dispute is opened, Nurse Steppr may provide relevant transaction information to the bank, card issuer, payment processor or other organization responsible for reviewing the dispute.
Depending on the circumstances, this may include:
- Order information
- Payment records
- Shipping and tracking information
- Delivery confirmation
- Customer communications
- Return and refund records
- Relevant store policies
- Other information reasonably relevant to the transaction
Nothing in this section prevents customers from exercising legitimate rights available through their bank, card issuer or applicable law.
12. Unauthorized Transactions
If you believe your payment method was used without authorization, contact your bank or payment provider as soon as possible.
You may also contact Nurse Steppr so that we can review relevant order information and cooperate with legitimate investigations where appropriate.
13. Consumer Rights
Nothing in these Payment Terms excludes, restricts or overrides any mandatory rights or remedies available under applicable consumer law.
Where applicable law provides additional mandatory protections, those protections continue to apply.
14. Changes to These Payment Terms
We may update these Payment Terms from time to time to reflect changes to our payment methods, payment providers, business practices or applicable requirements.
The latest version will be published on our website with an updated “Last updated” date.
15. Contact Us
For questions regarding payments or refunds, contact:
Nurse Steppr
Email: Support@nursesteppr.com