Last updated: 27-6-26
This Privacy Policy describes how Nurse Steppr (“Nurse Steppr,” “we,” “us,” or “our”) collects, uses, stores and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Nurse Steppr, we may collect information including:
- First and last name
- Shipping and billing address
- Email address
- Telephone number
- Order and transaction information
- Products purchased, returned or exchanged
- Customer service communications
- Account information, where applicable
- IP address
- Browser and device information
- Website activity and interactions
- Referring website or advertising source
- Cookie and similar technology information
- Marketing preferences
- Information voluntarily provided when contacting us
Payment information is processed through our payment service providers. We generally do not directly store complete credit or debit card details.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, contact us, submit a form or otherwise interact with our services
- Automatically through cookies, pixels and similar technologies
- From service providers that help us operate our store
- From advertising, analytics and marketing partners where permitted by applicable law
3. How We Use Your Information
We may process personal information for legitimate business purposes, including:
Orders and fulfilment
- Processing and confirming orders
- Processing payments
- Preparing and fulfilling purchases
- Arranging shipping and delivery
- Providing tracking information
- Managing returns, refunds and exchanges
- Preventing or investigating fraudulent transactions
Customer service
- Responding to questions and requests
- Resolving order or delivery issues
- Processing warranty, return or refund requests
- Maintaining records of customer communications
Operating and improving Nurse Steppr
- Operating and maintaining our website
- Understanding how customers use our store
- Improving our products, website and customer experience
- Troubleshooting technical issues
- Performing analytics and measuring store performance
Marketing and advertising
Where permitted by applicable law, we may use information to:
- Send promotional communications
- Measure advertising performance
- Personalize advertisements and content
- Create advertising audiences
- Understand how customers interact with our advertisements
Where consent is required, we will rely on the appropriate consent before carrying out such activities.
You can unsubscribe from marketing emails using the unsubscribe link included in those communications.
4. Cookies and Tracking Technologies
We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance and provide relevant marketing.
These technologies may collect information such as:
- IP address
- Device type
- Browser
- Pages viewed
- Products viewed
- Website interactions
- Referring pages
- Purchase and checkout activity
Where required by applicable law, non-essential cookies or similar technologies will be used subject to the appropriate consent.
Available cookie and privacy controls may vary depending on your location.
5. How We Share Personal Information
We may share personal information with service providers and other parties when reasonably necessary to operate Nurse Steppr.
These may include:
- Shopify and ecommerce service providers
- Payment processors
- Fulfilment partners and suppliers
- Shipping carriers and logistics providers
- Customer service providers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing platforms
- Email and communication providers
- Fraud prevention and security providers
- Professional advisers, such as accountants, lawyers or consultants
We may also disclose information where reasonably necessary to comply with applicable law, legal proceedings, court orders, regulatory requirements or lawful requests from authorities.
We may disclose relevant information to protect our rights, customers, business or services and to investigate suspected fraud, abuse, security incidents or violations of our terms where permitted by law.
6. International Data Transfers
Nurse Steppr serves customers in multiple countries and uses service providers that may operate internationally.
As a result, your personal information may be processed or stored outside the country in which you live.
Where required, we and our service providers use appropriate safeguards for international transfers of personal information in accordance with applicable data protection laws.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and maintaining orders
- Providing customer support
- Managing returns, refunds and disputes
- Maintaining business and accounting records
- Preventing fraud and abuse
- Complying with tax, legal and regulatory obligations
- Establishing, exercising or defending legal claims
Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, it may be deleted or anonymized in accordance with our retention practices and applicable law.
8. Data Security
We use reasonable administrative, technical and organizational measures intended to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of any account credentials associated with their account.
9. Your Privacy Rights
Depending on where you live, applicable privacy law may provide rights concerning your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other privacy rights available under applicable law
These rights are not absolute and may be subject to exceptions or verification requirements under applicable law.
To submit a privacy request, contact:
Support@nursesteppr.com
We may request information reasonably necessary to verify your identity before processing certain requests.
10. Marketing Communications
If you receive promotional emails from Nurse Steppr, you can unsubscribe at any time by using the unsubscribe link included in the email.
Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications, such as:
- Order confirmations
- Shipping notifications
- Customer service responses
- Refund or return updates
- Important information concerning an existing transaction
11. Children’s Privacy
Our services are not intended for children, and we do not knowingly seek to collect personal information from children contrary to applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
12. Third-Party Websites and Services
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party services. We encourage customers to review the applicable privacy policies before providing information to third parties.
13. Business Transfers
If Nurse Steppr or relevant business assets are involved in a merger, acquisition, restructuring, financing, sale or other business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.
The updated version will be published on our website with an updated “Last updated” date.
15. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
Nurse Steppr
Email: Support@nursesteppr.com